Purchasing the LK-T80 Aluminum Foil Container Machine means acquiring not just equipment, but a complete and flexible technical support plan. We understand that clear and reliable installation and training services are crucial for ensuring smooth commissioning and long-term stable operation, especially for clients involved in international procurement.

We offer three tiers of service options to suit different needs and budgets.

Firstly, each machine comes with a complete set of HD installation videos and detailed digital manuals, covering unpacking, machine positioning, electrical/pneumatic connections, leveling, and initial startup. Your technical team can follow these steps for self-installation.

Secondly, we welcome clients to send their operation and maintenance personnel to our factory for a 2-day hands-on training. Your staff will witness the assembly process and practice on our machines, gaining deep understanding that enhances future self-reliance.

Finally, we can dispatch experienced engineers to your factory for on-site installation and training upon request. The client is responsible for the visa, round-trip airfare, local accommodation, and a service fee of USD $100 per day for the engineer. This option most efficiently resolves on-site issues and provides guidance tailored to your specific production environment.

Regarding after-sales support, we provide a 1-year warranty for the whole machine. During this period, any part failure not caused by operational error will be replaced with free parts shipped to you. After the warranty period, replacement parts are supplied at cost price only, with no markup. Furthermore, we offer lifetime free remote technical support, assisting you via phone, email, or video call to resolve technical questions that arise during production.

Choosing the LK-T80 means choosing a long-term, reliable, and transparent technical partner.

Service Value Summary:

• Lower Startup Barrier: Clear video guides enable self-installation, reducing initial cost.
• Build In-house Expertise: Factory training empowers your team, reducing long-term dependency.
• Manageable Long-term Risk: 1-year warranty and transparent post-warranty policy ensure predictable costs.
• Direct Problem Resolution: Lifetime support guarantees access to original manufacturer assistance.
• Flexible Service Options: Choose the most suitable service combination based on your capability and budget.

Container Sample:

Q1: How do we install the machine after it arrives at our factory?
A1: We offer three ways:

1) You can self-install using our HD installation video and manual;

2) You can send 1-2 technicians to our factory for 2 days of free training on installation and operation;

3) You can pay for our engineer to come to your site for installation and training.

Q2: If we choose the on-site engineer option, what are the costs?
A2: You are responsible for the visa, round-trip airfare, and local accommodation for the engineer. Additionally, a service fee of USD $100 per day is charged, starting from the first working day at your site until completion.

Q3: What is the warranty period, and what does it cover?
A3: The full machine warranty is 1 year. Within this period, if a part fails due to non-manual causes, we will ship the corresponding replacement part to you free of charge.

Q4: What happens if a part breaks after the warranty expires?
A4: You can still get parts from us. We promise to supply all replacement parts at cost price only, with no markup. Our lifetime free technical support will also help diagnose the issue.

Q5: What exactly does "Lifetime Free Remote Technical Support" mean?
A5: It means that throughout the machine's operational life, you can receive free remote guidance from our technical team via phone, email, or video call for issues related to operation, troubleshooting, and maintenance.

Q6: Is the factory training free? What does it include?
A6: Yes, the 2-day factory training is free (usually for 1-2 persons). It covers machine structure, demonstration of installation/commissioning, safety procedures, and hands-on practice for daily maintenance and common troubleshooting.

Q7: If we install it ourselves and get stuck, can we get help?
A7: Absolutely. During your self-installation, if you have questions after checking the video and manual, you can contact our technical support anytime for necessary remote guidance.

Q8: Are these service promises confirmed in writing?
A8: Yes. All terms regarding warranty duration, service scope, and cost sharing will be clearly stated in the sales contract or an attached service agreement to ensure clarity for both parties.